Patient Satisfaction Survey
To Our Patients:
Important Update: New Survey Process for Patient Feedback
Beginning January 2025, the Centers for Medicare & Medicaid Services (CMS) has implemented an important change in how patient experience is measured at all Ambulatory Surgery Centers (ASCs). As part of this national initiative, all ASCs are now required to use an independent, CMS-approved third-party vendor to administer the OAS CAHPS (Outpatient and Ambulatory Surgery Consumer Assessment of Healthcare Providers and Systems) survey.
This survey plays a critical role in helping ASCs like ours evaluate and improve the quality of care and services provided to patients.
What This Means for You
After receiving care at our surgery center, you may be contacted to complete a short survey about your experience. Surveys may be delivered through one of the following methods:
- Postal mail
- Phone call
Participation is voluntary, but your feedback is incredibly valuable. Your honest responses help us:
- Understand your experience as a patient
- Identify opportunities to improve our care
- Comply with national quality reporting standards
We want every patient to feel heard and respected—and this survey is one of the key ways we ensure that.
For more information about the survey process, visit the official CMS website at www.oascahps.org.
